Refund policy

We want you to love what you order. Here's how refunds and returns work.

 

Delivery window

Most items are fulfilled by our shipping partners and typically arrive within 7-14 business days, depending on your location and the item ordered. Please allow the full estimated delivery window before contacting us about a late order.

 

Requesting a refund or replacement

You have 30 days from the date your order is delivered (not the date it's placed) to let us know if there's a problem. Contact us at m.a.marketing.645@gmail.com with your order number and, where possible, a photo of the item -- this helps us resolve most issues quickly without needing anything shipped back.

 

You're eligible for a free replacement or full refund if your item arrives damaged or defective, is significantly different from what was ordered, or never arrives within a reasonable time after the estimated delivery window.

 

Change of mind

Because items are shipped directly from our fulfillment partners rather than a central warehouse, we're not able to offer free returns for change-of-mind purchases. If you'd like to cancel before your order ships, contact us as soon as possible and we'll do our best to stop it and issue a full refund. Once an item has shipped, change-of-mind refunds are considered case by case, and a return, where required, is at the customer's own cost.

 

EU customers: 14-day cooling-off period

If you're ordering from within the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason, without justification, in line with EU consumer protection law. Contact us within that window to arrange a refund.

 

Refund processing

Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank or card provider.

 

Questions?

Reach us any time at m.a.marketing.645@gmail.com.